Yes. We are an official and authorised supplier of Swarovski products which are featured on our website. All items sold are brand new in box with original certification, packaging, boxing, 2 year warranty, gift bag and after sales care. Duty Free Crystal also owns and operates a stand-alone Swarovski store, Swarovski Guernsey, from which all our Swarovski products are dispatched. For additional comfort find us here
Why are the prices on your website so low?
All our prices online are VAT and Duty Free, as such will be 20% less than the UK RRP (including VAT).
Will I be charged VAT ?
When we dispatch to the UK mainland we pre-pay all VAT that is due. There are no additional charges and your parcel will not get stopped by UK customs.
Do you charge for UK postage?
No, carriage is free to the UK mainland using Royal Mail recorded delivery. A charge is applied when selecting Special delivery. For more information on our delivery tariffs you can click here. If the item is returned to sender or not required, we will action a refund less our initial postage charge (alternatively you should be able to exchange the item in any Swarovski store or concession, providing the item is mint with all supporting documentation)
What UK postal service do you use?
Guernsey Post and Royal Mail. All items to the UK mainland are dispatched Recorded or Special delivery (trackable). Cut off for these services are 3pm. Recorded delivery takes approx 3/4 working days to the UK mainland. This is subject to change during Christmas and other gift giving occasions. Special delivery approx 48 hours (both services are weather dependant, and subject to UK Customs clearance) as all items are flown off island. Please note we do not have an outward postal service on a saturday (due to the closure of Guernsey Post over a weekend); therefore all orders placed over a weekend will be dispatched the following monday regardless if you have received a postal tracking reference. We may require emailed proof of ID if you want delivery to an address other than your billing address.
We have been dispatching goods for over 10 years. Through this we have developed a quality control system for packaging which ensures that every effort is made to protect your items for their time in transit. Therefore we guarantee safe delivery of your items, and therefore cover any loss or damage to your goods while in transit. This guarantee excludes any charges that may be incurred for failed delivery and or subsequent re delivery.
Pre - Orders
Payment is captured immediately on all pre orders. Items will then be dispatched as soon as pre order stock arrives in store.
All website imagery is taken from Swarovski.com or Swarovski's own image library.
You can pay either online at www.dutyfreecrystal.co.uk or over the phone on 01481 721501. We accept payment in United Kingdom Pounds only (£). For payments made in GBP we accept; Visa, Maestro, AMEX, and Visa Electron, MasterCard. We also accept payment through PayPal.
Can I order other Swarovski products from you that are not listed on your website?
Yes. If you are interested in an item that is not listed on our website, simply email at email@example.com or phone for a quote and an estimated delivery time.
Can I order SCS (Swarovski Crystal Society) members pieces via your shop?
Yes. If you are a UK member of the SCS club you can purchase your annual editions through us. Simply add your valid SCS number at checkout, or alternatively call us direct on 01481 721501 to speak to one of our experienced sales team.
We offer a gift wrapping service charged at £2.99. Please tick the "gift wrapping box option"at checkout.
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Duty Free Crystal Gift Card. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fee. Click giftcards
Loyalty & Rewards Programme
We offer an online loyalty or rewards programme for customers (details on our home page under rewards). You will automatically be enrolled once an online account is opened, and your first order marked as fulfilled. Please note reward points can not be added, amended, deleted, or reinstated during special offers, flash sales or promotions. For further information please email firstname.lastname@example.org or call direct on 01481 721501
What is Swarovski Crystal
Swarovski produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialised manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency, and unmatched brilliance
Why hasn't my item got a certificate?
Within the last few years Swarovski have stopped issuing certificates with their items, the orginal box and barcode have replaced this method.
Should I keep the Swarovski box my item came in?
Yes, as above this acts as your guarantee and authentication, it also de-values the item if it doesn't have its original Swarovski box.